A previous customer of mine called me, I was unable to answer so the call was forwarded. I contacted them regarding the issue and never got any guidance or explanation as to what was happening. The last couple months, I noticed that calls would be forwarded and then I would not receive a text or email with the call details. Customer would be scheduled on my google calendar for 130pm appointment and would be told 1130am. I repeatedly had scheduling issues caused by timezone differences. I cant say I would recommend Signpost, but I can at least withdraw my assertion that they are a fraud/ scam. If the customer service rep I spoke to was running the sales dept, signpost would be much better off. She was able to work with me to get 3 out of 4 months of service refunded, which is why I have changed this from one star to 3 stars. I had to cancel my credit card to prevent them from getting more of my money.Īfter Posting this review, I did receive a call from a very helpful customer service rep from signpost. These stopped when I cancelled the service, but they kept billing me. I know this, because for the first 5 months, I would get 20+ emails from signpost daily. I only noticed at the end of the year, so they charged me for 4 months, without providing service. Signpost continued to bill me, beyond the 6 month trial. I cancelled before the 6 months finished, as they were over spamming my customers and I was getting a bad response from everyone they were targeting.Īfter canceling, I thought it was over. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I signed up for a 6 month trial. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I never authorized a renew charge of their services.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is still my understanding through the CA attorney General that you cant be charged for service you are not getting. I contacted my Credit card company and after contacting Signpost they would not remove the charge. (less than 10 days before i requested to discontinue.) I requested they refund my credit card the amount for their service i was no longer using and they refused. I finally was able to talk to an agent and found out they had automatically renewed my service for 6 months on Nov.
They refuse till i could reach a service agent on the phone. I searched their site and found where to request to discontinue service.
#SIGNPOST REVIEWS YELP HOW TO#
I never signed an renewal contracts with this company and was never told how to discontinue service. I had to connect with another service to reach my customers for sales. During the Black Friday Thanksgiving sales their service stopped functioning and no one was available to report the lost service to till after the holiday weekend. 2020 I wanted to discontinue their service. In July 2020 I requested the amount be reduced to COVID closure. I paid 6 month at a time for lower costs. I used their monthly service for our businesses social networking since 1917.
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